Updated at 2021-01-01

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

-Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Umicode, that is responsible for your information under this Return & Refund Policy.
-Customer: refers to the company, organization or person that signs up to use the Umicode Service to manage the relationships with your consumers or service users.
-Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Umicode and use the services.
-Service: refers to the service provided by Umicode as described in the relative terms (if available) and on this platform.
-Website: Umicode.”’s” site, which can be accessed via this URL: https://www.umicode.com/contact
-You: a person or entity that is registered with Umicode to use the Services.

Return & Refund Policy

Thanks for procuring services and digital products from Umicode. We appreciate the fact that you choose to purchase our products and services. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our services and products.

As with any services and product delivering experience, there are terms and conditions that apply to transactions at Umicode. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Umicode, you agree to the terms set forth below along with Policy.

If there’s something wrong with the digital product you bought, or if you are not happy with it, you have one month of time from the date of final payment to issue a refund and return your product.

If you would like to return a product, the only way would be if you follow the next guidelines:

– The product has to be not altered in the first place.

– The product shouldn’t have given to third-party other than agreed

– Digital products such as logos, designs, artworks are not refundable and will not be readjusted.

Services are not entertained to any refunds and will be subjected to revisions as agreed on the project SOW/ charter/ proposal or agreement document.


We at Umicode ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.

Sadly, there are times when we may not have the capability to alter the finalized product(s) that you choose in our digital catalogue, or may face some issues with reverting to the original or projected states. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don’t have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.

We carry out thorough quality check before procuring the ordered item. We take utmost care while delivering the product on digital platforms. Please note that Umicode is not liable for digital losses or damages that are caused to the items during transfers.

We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.


Umicode is responsible for return shipping costs if applicable. Every returning shipping is paid by Umicode, even if the item didn’t have free shipping in the first place. This service is provided for improving ultimate customer engagement with Umicode.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Contact Us

If, for any reason, You are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.

-Via Email:  info@umicode.com
-Via Phone Number:  +94774772083/+94765449033
-Via this Link:  https://www.umicode.com/contact